philips service portal

Posted on November 7, 2022 by

An example could be a CT scanner that is owned by account 'A' but the service contract is with account 'B'. I am unable to open the CFDs from the CS Portal. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. Services range from project management, installation, IT integration, interoperability, application training and educational services. Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. Customer Service Welcome to the. Do I need to provide my whole install base to gain access to all my sites? How to check the progress of your existing case? For Saeco coffee machines, please try our Saeco service center locator. 5. the Privacy Notice that can be found here. All rights reserved. 7. Based upon your feedback, each subsequent Customer Services Portal release will present new opportunities for even greater control over system uptime and productivity via online coordination. For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. - Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark. Consumer product support. If you think your product is no longer under warranty. The portal dynamically creates the list of accounts based on the installed products associated with the 'location account' to which they are linked. A password must be at least 8 characters long and must contain at least one: Please contact your local portal support team. A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. These technologies and tools aim to enable you to have more effective workflows, provide transparency of data, schedules, activities and more. Support Portal SUPPORT PORTAL Important Messages This portal is not actively monitored and requires a Service Ticket to be opened to obtain support from Philips. No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Country/language can be selected in footer section. Customer Service Welcome to the. Please consider the following suggestions to find your product: Alternatively, search for your product via the categories starting by clicking 'Browse by category'. This information will also be visible on the case details page in the portal. <meta http-equiv="Refresh" content="0; URL=https://login.microsoftonline.com/jsdisabled" /> Forgot your password? Forgot your password? Or, sign in to Managed Print Solutions (MPS) Company Careers; Board of Directors; News and Events; Company History; Support Safety Data Sheets; Service and Support; Worldwide Contacts; Environmental, Health and Safety; Registration. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. The 'Login and create password' and 'Login and renew your password buttons in the account activation/password reset mails are active for 24 hours upon receipt of the email. How long is the warranty on my product? All date and time stamps are based on the time zone of the user. A portal account is required. Please read the Portal Privacy Notice for more information. For healthcare professionals. Country/language can be selected in footer section. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Exceptions being the 'global search function' (in banner of each page and the remote access audit reports) where the time stamps in the search results of cases, contracts and warranties are based on GMT. A password must be at least 8 characters long and must contain at least one: Number Special character Lower case character Upper case character. A password must be updated every 90 days (upon setting a password) adhering to the Philips IT Security Guidelines. Customer Services Portal. As I did not login for some time I had to request a password reset. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. It seems that you have searched for something else than we expected. Is my product covered by a warranty? Please contact your Philips Service representative, or Philips Customer Care Solutions Center at 1-800-722-9377 with questions. Please contact your local Philips consumer care team where you are located if you have any issues or questions. Philips warranties are usually between 12 and 24 months depending on the product you own. I am outside the US; how can I call the contact center? The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Philips Remote Technical Connect is an Omnisphere software application that enables remote diagnosis and control of Philips ultrasound systems. Philips Employee Login LoginAsk is here to help you access Philips Employee Login quickly and handle each specific case you encounter. Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices . Request user account . Where can I find case details from cases created/closed in the legacy system? We suggest you check the product box (model number could be on the bottom) or on your invoice. Privacy & cookies. The slash code is not printed on the product, but it can be found on the purchase receipt, order confirmation, your Philips account or on the bottom of the packaging. A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. Please read the Portal Privacy Notice for more information. Historical cases are available for many countries (but not all). See our full listing of products, innovative solutions - suites of systems, smart devices, software and services and partnership across the continuum of care with healthcare providers and our customers. We are always interested in engaging with you. Enterprise-wide operational excellence is our ultimate goal. With outstanding delivery of services with focus on exceptional experience, we help you achieve your goals. Our global footprint helps to empower you with access to meaningful innovation, deep clinical expertise, and data analytics for personalized, actionable insights. We see it as a tool to get rid of time wasting procedures. If you are not sure how to login, you can. A password must be at least 8 characters long and must contain at least one: In order to reduce the risk of owning unused licenses, the portal automatically deactivates user accounts that have been inactive for more than 120 days. Consumer product support. Once you submit your request, you will receive a confirmation message. Welcome to the Philips Portal. Weve added new, useful features to our Customer Service Portal! You are about to visit the Philips USA website. Furthermore, you can add attachments to the case, track case status, view planned service events, view reports, download documents and much more. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. At least one number/ID per facility must be provided. In addition, contracts and warranties are also linked to the installed products. With P. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. As I did not login for some time I had to request a password reset. For other products (e.g. Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions. Getting started is easy. Click here if you are looking for support for your consumer product. Watch video. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. No, both CS portals can be accessed using the same URLs. What should I do? A wide range of spare parts and accessories is available from our Online Shop. Download the flyer (700.0KB) Model number of your product can be found on the box, on the manual or on the product itself: Our Contact center is open during the following times: Monday Saturday: 9:00 AM 9:00 PM ET Sunday: 9:00 am 6:00 PM ET Excluding Major Holidays. Once you submit your request, you will receive a confirmation message. Clickthe below buttonif you are looking for support for your consumer product. Request access to the Philips Customer Services Portal. This makes us feel important as they value our needs, perceptions and opinions. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Encompass for All Personal Health Products. Philips Customer Services Portal. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Now I still cannot access my account what happened? View reports, contract details, and . You are entering a Philips Healthcare Australia website, Radiography | X-ray & Fluoroscopy Solutions, For healthcare professionals to drive better performance and manage the service needs of your Philips products across modalities anytime and anywhere, I was really honored to be asked to test the Philips Customer Services Portal., Itis likely that your browser has the 'Pop-Up-Blocker enabled. read the Frequently Asked Questions via below link. At least one number/ID per facility must be provided. Koninklijke Philips N.V., 2004 - 2022. Is your product not working as it should? We can help you achieve your strategic objectives and assist in making decisions that impact your department, hospital or facility. Top features 1 View the service status of your products by modality, contract, warranty or location 2 Create and view service requests 3 View the end of life status of your Philips products 4 View and download customer service receipts, test and inspection reports, quotes 5 View the Installed base health dashboard Reporting and analytics Please check our online troubleshooting and FAQs to find solutions for the most common issues: Philips warranties are usually between 12 and 24 months depending on the product you own. I moved abroad/I bought my product abroad. Consumer product support. Have a question? Collaboratively, we help optimize your department, hospital, or enterprise. Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. At a quick glance you can determine an asset's status by modality, contract, and location. In CS Portal you have access to the existing reports, which means you cannot create your own reports. Please check your browser setting and make sure that Pop-Ups are allowed for https://www.customerservices.philips.com. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. We can help you increase process efficiency and achieve continuous operational improvement. In many cases when a product doesnt perform as you would expect, the problem can be resolved at home without any need to return it. Where can I purchase spare parts and accessories for my product? At least one number/ID per facility must be provided. Interested in our services? Itis likely that your browser has the 'Pop-Up-Blocker enabled. Login. Selected products (0 /3) Cancel Compare products. Customer Portal Manager (CPM): this user has the same functionality as a CPU, in addition the CPM is also able to handle user management for this parent account: create new CPUs, change account assignment and disable accounts. A comprehensive portfolio of our services. In the CS Portal, the setup of user accounts is managed from a 'location account' and a modality perspective. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment, Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. All rights reserved. An example could be a CT scanner that is located at 'location account' 'A' but owned by account 'B' (e.g. Easily enter new work orders and track current and historic service data without disrupting your workflow. They may fill out the request form on this page, or if you have been given permission, you can create your own users within your organization. Can I log into the old and the new portal using the same user-id? To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact. To find the exact warranty period for your product and the relevant terms and conditions, please check our. We can assist in assessing equipment needs, model new clinical services, improve patient and staff satisfaction, design your facility and be your partner for help with financial services and managed services. How long are the Activation and Password Reset mails active? As it is possible that a contract and/or warranty is associated with an account other than the account of the installed product, these (other) accounts are shown as well. We offer user guides and service manuals for the operation and care of your Philips software and products. Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organizations assets are up and running or to order service for those that are not. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. 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philips service portal